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Frequently asked questions
Billing & CancellationsFeatures & IntegrationsGeneralPlans & PricingProject & SupportSEO & Online VisibilityWebsite DesignWebsite Maintenance
Can I cancel my plan?
Yes. You may cancel your recurring Monthly Services at any time by submitting a cancellation request through your member account or by providing written notice to Grocery Growth. Your cancellation will become effective at the end of your current billing period.
What happens if I financed my website?
If you selected a 6-, 12-, or 24-month financed payment plan and cancel before your commitment period ends, your recurring services will end at the close of your current billing period. However, you remain responsible for the remaining monthly payments through the end of your selected commitment period.
What happens if I paid the Setup Fee upfront?
If you paid the required Setup Fee upfront, your recurring services continue on a month-to-month basis after launch. You may cancel at any time, and your services will end at the close of your current billing period. The Setup Fee is non-refundable once development has begun.
Can I cancel before my website is finished?
Yes. If development has not yet begun, you may be eligible for a refund as described in the Grocery Growth Services Agreement. Once development has begun, the Setup Fee becomes non-refundable because work has already commenced on your project.
Will I receive a refund if I cancel?
Refund eligibility depends on when you cancel. If development has not yet begun, you may be eligible for a refund as described in the Grocery Growth Services Agreement. Once development has begun, the Setup Fee is non-refundable. Cancellation of recurring Monthly Services does not entitle you to a refund of previously paid monthly fees or other amounts already earned under your Agreement.
What happens if my payment fails?
If a scheduled payment cannot be processed, Grocery Growth may suspend website hosting, maintenance, technical support, or other services until the outstanding balance is paid. Continued non-payment may result in termination of services as provided in the Services Agreement.
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